Shipping & Payment Info

The divine bowl("we" and "us") is the operator of (https://www.divinebowl.in/) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1. General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

2. Shipping Costs

For every purchase rupees 60 is the shipping cost per kg. For every additional kg rs.60 will be added in extra. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.

3. Returns

3.1 Return Due To Damage Issue

The divine bowl will happily accept returns due to damage issue as long as a request to return is received by us within 7 days of receipt of item and are returned to us in original packaging, unused and in resalable condition. Return shipping will be paid at the customers expense and will be required to arrange their own shipping. Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email. The divine bowl will refund the value of the goods returned but will NOT refund the value of any shipping paid.

4. Delivery Terms

4.1 Transit Time Domestically

In general, domestic shipments are in transit for 2 - 7 days

4.2 Dispatch Time

Orders are usually dispatched within 2 business days of payment of order.We prepare fresh batches for every order and if there is any delay in the preparation due to unavoidable weather conditions etc.. dispatch may take around 4 to 5 days..In these instances, we take steps to ensure shipment delays will be kept to a minimum.

4.3 Change Of Delivery Address

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

4.4 Items Out Of Stock

If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.

4.5 Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation

5. Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

6. Parcels Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.

7. Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

8. Insurance

Parcels are insured for loss and damage up to the value as stated by the courier.

8.1 Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

8.2 Process for parcel lost in-transit

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

9. Customer service

For all customer service enquiries, please phone us at +91 90470 23868

Payment Policy

We offer the following payment methods in the THE DIVINE BOWL online shop:

• Card : Visa, MasterCard, RuPay & Maestro
• UPI/QR : Instant payment using UPI App (Google Pay, PhonePe, BHIM & More)
• Net Banking : All Indian Banks
• Wallet : Mobikwik, Freecharge, Airtel Money, etc

If payment failed while making a purchase:

Mail us the details of your transaction to thedivinebowl@gmail.com, we will verify and get back to you at the earliest.

Also, we’re easily approachable on phone on +91 90470 23868.